Privacy Policy
1. Data We Collect
Grand Luden Boutique Ltd operates with the highest standards of data integrity and transparency. When you engage with our gallery, create a collector account, or process an acquisition, we collect specific information necessary to fulfill our service commitments. This includes identity data (first name, last name), contact data (email address, telephone number, physical delivery address), and financial data (securely tokenized payment details processed entirely by our PCI-DSS compliant gateway partners). We also collect technical and usage data through cookies to ensure the smooth operation of our digital storefront.
2. How We Use Your Data
The information we gather is employed exclusively to provide a premium customer experience. Primarily, your data is used to process your orders, calculate accurate global shipping logistics, and communicate dispatch tracking information. Secondary uses include maintaining your personalized collector account (storing order history and wishlists), providing customer support, and, only with your explicit consent, delivering our private dispatch newsletter regarding limited edition board game restocks and curatorial insights. We do not engage in automated decision-making that legally or significantly affects you.
3. Cookies and Tracking
Our website utilizes cookies—small text files stored securely on your device—to distinguish you from other users. This enables essential functionalities such as maintaining your active shopping cart session and remembering your account login state across page navigations. We also deploy analytical cookies to understand general traffic patterns, allowing us to optimize our server performance and refine our user interface. You maintain complete control over non-essential cookies via our consent banner and your browser's security settings. For comprehensive technical details, please refer to our dedicated Cookie Policy.
4. Third-Party Disclosures
Grand Luden Boutique Ltd considers your privacy a cornerstone of our relationship. We unequivocally do not sell, rent, or trade your personal data to external marketing agencies or data brokers. Information is shared strictly with carefully vetted operational partners required to fulfill your order. These include our courier and logistics partners (for parcel delivery), secure payment gateways (for transaction processing), and our secure cloud hosting infrastructure. All partners are contractually bound to process your data only on our instructions and in full compliance with global data protection regulations (including GDPR and UK-GDPR).
5. Your Legal Rights
Under applicable data protection laws, you possess significant rights regarding your personal information. You have the right to request access to the data we hold about you, the right to request correction of inaccurate records, and the right to request erasure of your data (the "right to be forgotten"), subject to our legal obligations to retain certain transactional records for tax and accounting purposes. Furthermore, you may withdraw consent for marketing communications at any time. To exercise these rights, please contact our data protection officer using the information below.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, our team is at your disposal. You may contact us electronically via email at support@grandluden.com, or via physical post addressed to the Data Protection Officer, Grand Luden Boutique Ltd, 15 Luden House, Great Portland Street, London, W1W 8QP, United Kingdom. We are committed to addressing any privacy concerns swiftly and professionally.